Limited Lifetime Warranty for HVLS Fans Hunter Fan Company (“Hunter”) offers the following warranty for the products listed below that were purchased on or after January 1, 2021. This warranty is subject to all the conditions, limitations, and exclusions contained throughout this warranty document.
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Products Covered and Warranty Period
|Product Models||Item||Limited Warranty (Years)*|
|Titan, Eco, XP||Motor||Life|
|Titan, Eco, XP||Blades||Life|
|Titan, Eco, XP||Blade Holders||Life|
|Titan, Eco, XP||User Interface (Control)||8|
|Titan, Eco, XP||Down Rod||Life|
|Titan, Eco, XP||VFD||10|
*If properly registered with Hunter at https://www.hunterindustrial.registria.com within 90 days of original installation, all components (except the User Interface (Control) and VFD) as described in the above warranty period will receive a lifetime limited warranty coverage for the life of the product so long as the product remains at the original installation site. If not registered, the warranty defaults to the periods listed below (except in California and Quebec and other jurisdictions that prohibit warranty benefits conditioned on registration).
|Product Model||Limited Warranty (Years) for all Componets, except as noted|
|Titan||10 (8 for User Interface (Control))|
What is Covered?
This warranty covers defects in materials or workmanship, as determined solely by Hunter, under normal use when the fan and other components are installed and operated correctly according to Hunter’s written installation and operation instructions.
Who is Covered and When does Coverage Start?
Hunter grants this warranty to the original purchaser and subsequent owners so long as the fan remains at the original installation site. Warranty coverage begins when the fan is installed or 60 days from when the fan was purchased – whichever date is earlier. This warranty is only applicable to fans purchased and installed in the United States, Mexico and Canada.
What will Hunter do for You?
At Hunter’s sole discretion, Hunter will offer one of the following options during the warranty period if Hunter determines that there is a defect in material or workmanship of one or more components:
- Repair or replace the defective component;
- Repair or replace the entire fan; or
- Refund the price you paid for the fan or the defective component.*
If no replacement component or product can be provided for your fan, Hunter may provide a comparable or superior replacement component or product at its sole discretion. Hunter reserves the right to utilize quality refurbished components for warranty work. Hunter may ask you to ship a defective component or product back to Hunter utilizing Hunter provided shipping labels with a particular return goods authorization number. Failure to ship a defective component or product back to Hunter within thirty (30) days of receipt of replacement grants Hunter the right to invoice you for the component or product. You are responsible for packaging the fan or fan component in such a way to prevent damage during transport back to Hunter. Labor and associated costs (e.g. lift rental) are not included in this warranty.
If Hunter determines, in its sole discretion, that there is no defect in the materials or workmanship of the returned component or product, the return will be subject to Hunter’s return policy, including any applicable restocking fees, and Hunter reserves the right to charge you for the shipping fees.
* If no replacement component or product can be provided for your fan because the component or product has been discontinued, Hunter may, in its sole discretion, provide you a refund. The refund amount will be prorated based on the years you utilized the component or product. The maximum refund will be 100% of the purchase price, decreasing 15% each year for the first 5 years after installation, and 1% each year thereafter. Under this paragraph, if your product or component did not exceed the limited warranty period for non-registered products, you will receive a full refund.
How to Obtain Warranty Coverage?
If the fan is not operating properly, turn it off immediately. Proof of purchase and proof of the date of installation are required when requesting warranty service. If you registered your fan through Hunter’s registration process, we will already have the necessary information to process your warranty request. Contact the Hunter Industrial division online at www.hunterfan.com/pages/industrial-contact-us or by phone at 1-844-593-FANS (3267).
In addition to anything else stated in this warranty document, you need to do the following in order to keep this warranty:
- Install the fan according to Hunter’s installation instructions as well as according to all applicable federal, state and local laws, rules, codes, and regulations;
- For the electrical portions of the fan or component installation, utilize a licensed electrical contractor or other state-qualified contractor;
- Install the fan indoors only unless the fan is specifically rated for outdoor use;
- Perform any maintenance, if required, per Hunter instructions;
- Follow Hunter’s operating instructions;
- Use only fan controls supplied or authorized by Hunter;
- Report possible defects to Hunter within thirty (30) days of discovery;
- Do not remove and reinstall the fan at another location; and
- Keep the fan operating in a safe environment free from exposure to chemicals, salt water, pool water, corrosive elements, and excessive heat, humidity, or wind.
What is Excluded from this Warranty?
Labor Excluded. This warranty does not cover any costs or fees associated with the labor required to install, reinstall, disassemble, reassemble, remove, or replace a fan or fan component including related to shipping a fan or fan component back to Hunter. Installation associated costs (e.g. lift rental) are also excluded.
There is no warranty coverage for the following: fans that have been moved or reinstalled at a new location; fans purchased or installed outside the United States, Mexico or Canada; fans for which proof of purchase and proof of installation has not been established; fans purchased from an unauthorized reseller; ordinary wear and tear; minor cosmetic blemishes; normal operating noises; adverse site conditions including excessive heat, humidity, wind, dust, or corrosive elements; refurbished fans; fans with removed or defaced serial numbers; defects reported more than 30 days from when they were discovered; and fans that are damaged due to any of the following: improper installation, misuse, abuse, improper care, failure to follow Hunter instructions including the requirements under the “Your Responsibilities” section of this warranty document, misapplication, accidental damage caused by the fan owner or related parties, modifications to the fan, improper or incorrectly performed maintenance or repair, improper voltage/current supply or power surge, use of improper parts or accessories, failure to provide maintenance to the fan, or acts of God (e.g. flood).
Except for the warranties provided in this warranty document, no other written or oral warranties apply and no other person (e.g. employee, rep, or dealer) is authorized to give additional or different warranties on behalf of Hunter.
ORIGINAL PURCHASER’S SOLE AND EXCLUSIVE REMEDY FOR A CLAIM OF ANY KIND WITH RESPECT TO THIS PRODUCT SHALL BE THE REMEDIES SET FORTH HEREIN. HUNTER FAN COMPANY IS NOT RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING LOST PROFITS, DUE TO PRODUCT FAILURE, WHETHER ARISING OUT OF BREACH OF WARRANTY, BREACH OF CONTRACT, OR 4 OTHERWISE. Some states/provinces/territories do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLICABLE TO THIS PRODUCT ARE LIMITED IN DURATION TO THE PERIOD OF COVERAGE OF THE APPLICABLE LIMITED WARRANTIES SET FORTH ABOVE. Some states/provinces/territories do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
In addition to the rights herein, you may also have other rights which vary from states/provinces/territories to states/provinces/territories.